It’s very rare that you find a company who is intent on listening to their customers as much as new kid to the block OPPO are doing. The Hong Kong developer friendly company have just released a press statement to advise that they would be upping their warranty cover from 1 year, which is legally obliged to give, to 2 years.
It seems that customers in the EU were upset that the company only offered 1 year warranty where other companies offered 2 years (it’s a complicated warranty story).
Do you have an OPPO handset?
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Dear OppoStyle.com Customer ,
We have decided to bump the warranty period on the smartphones we sell from one year to two years; for all our past, present and future customers. Globally.
When we launched OppoStyle.com Europe on Monday, a lot of European customers were confused as to why we only offered a one year warranty, while local European retailers were required by law to offer two years.
This misunderstanding stems from the fact that, although we sell in the EU and pay duties and taxes, we are not an EU company. Our company is registered in Hong Kong, where the law requires us to provide a one year warranty. However, we realize that in practice the exact legal status of our policies is not important.
As a company that’s in it for the long run, what’s important to us is that our customers are happy and have faith in our vision, products and service. Without support from our customers, we cannot possibly continue to grow.
Of course, it would be unfair to announce a two year warranty for Europeans while providing only one year to the rest of the world, which is why everyone can now enjoy our two year warranty policy. The first year is a manufacturer’s warranty provided by OPPO, while we at OppoStyle.com take care of the second year. The specifics of the second year warranty, i.e. whether we provide a repair, exchange, or other solution; will be dependent on the situation and what stock/spare parts we have available at that time.
Thanks for all the feedback. We hope that we can keep earning your support for years to come.