It’s not been a decision that went down well with the owners of this device and with good reason too. Originally HTC said the device would be updated then Australian carrier Telus said no it wouldn’t then HTC replied and said yes it would but later backed down and said whoops, we got it wrong, the Desire HD will not see Android 4.0 due to customer experience issue.

So why? What exactly is this customer experience issue that causes a device that cost a lot of money and was in turn a flagship device to not get updated? Well here is what HTC have to say about the issue:

27 July 2012: Further Explanation about HTC Desire HD Update

We’ve heard your feedback on our decision not to update the HTC Desire HD to Android 4.0. We completely understand that this is a controversial decision.

For more background, due to how storage on the HTC Desire HD is partitioned – and the larger size of Android 4.0 – it would require re-partitioning device storage and overwriting user data in order to install this update. While technically advanced users might find this solution acceptable, the majority of customers would not. We also considered ways to reduce the overall size of the software package, but this would impact features and functionality that customers are currently using. Even after installing the update, there were other technical limitations which we felt negatively impacted the user experience.

We believe an update should always improve the user experience and carefully evaluate each update based on this criteria. While we are very aware of the disappointment from this decision, we believe the impact to user experience was too great. We recognize this is a change from our previous statement and for that we’re truly sorry.

So, in fairness I would have to agree with HTC that this is infact the best solution HOWEVER I would also say that if advanced users can do it then push it out and let the so called technically advance users have the chance to update to an official HTC release of Android 4.x ?