The guys and gals at J.D. Power & Associates have today released the latest results from their bi-annual customer satisfaction survey for smartphones.
It should come as no surprise to see that Apple came top of the rankings with 839 on a scale of 0 to 1000, but the scores for other OEMs make rather more interesting reading. Probably the biggest shocker is HTC who scooped second place with a rating of 798, some 24 points above the industry average of 774. That wouldn’t have been such a surprise if the results were from around 15 months ago when HTC were at the top of their game, but after all the negativity surrounding locked bootloaders and somewhat mediocre upgrades of hardware, they’re obviously doing some things right to keep the majority of customers happy.
In overall Power Circle ratings Apple received the maximum of 5, indicating “Among the Best” and HTC received a “Better than most” 4 circles.
Samsung is next with a score of 769, slightly ahead of Motorola with 758, each receiving 3 Power Circles representing the industry average.
OEMs given 2 Power Circles were LG (733), RIM Blackberry (733), Nokia (722) and Palm (697)