Home Featured Articles Been Ripped Off By I’m Watch? An Open Email to I’m Watch

Been Ripped Off By I’m Watch? An Open Email to I’m Watch

316 days ago by John McKenzie 12

As you may or may not be aware we have had reason to step up and contact the I’m Watch company recently (Read This Post). In doing so we have had more reports that people were not getting devices they paid for almost a year ago or that they were not getting their refunds processed as per I’m Watch’s agreement based on delays of shipping their devices.

Today I have sent them another email in an attempt to close this matter off and save a lot more people the grief that some customers are going through just now. Below is a copy of the email I sent.

Subject: Open Letter – Request for Statement

Date: Mon, 09 Jul 2012 17:13:00 +0100

From: John McKenzie

To: press@imwatch.it

Hi Team,

As you are aware I have posted an article on Land of Droid (http://www.landofdroid.com/2012/im-watch-try-im-ripping-you-off-watch/) outlining the history we as a site have had with your company and also an experience one of our readers has had with you.

I have tried on several occasions now to reach out and allow you the opportunity to respond however as yet you have declined to do this by not responding.

I reach out again in the hope you will provide an official response to the matter in hand and want to assure you that until we stop seeing complaints about refunds, people not getting their devices and other such comments on your Facebook page (https://www.facebook.com/imwatch) then we will work tirelessly to spread the word about customers experiences.

I look forward to a prompt response.

Regards,

John McKenzie

Editor-in-Chief

Land of Droid
T: +44(0)7718 281510
E: john@landofdroid.com
Tw: @landofjohn

I sincerely hope that I’m Watch do not decline to comment on this however I wil ensure to keep you all updated.

If you own another blog, website or even just care about this matter then I ask you all to join with us and share our posts in whichever way you can to raise attention to this issue with us.

John McKenzie
John is the Editor-in-Chief at Land of Droid and considers himself a connoisseur of all chocolate deep fried (such as the Mars Bar) and Irn Bru. Based just outside of Glasgow in Scotland he is married with 3 young daughters and has always carried a passion for writing technology news since his early days writing as a reviewer and news writer on tracyandmatt.co.uk. You can get in touch with John by emailing john@landofdroid.com

http://twitter.com/strifejester Justin Ellenbecker

This looked like such a great product and I kind of lost touch with it but I am very happy now that I didn’t order one. Looks like I won’t be ordering one anytime soon either.
http://www.facebook.com/CarpeDiemsNuts Danny Standen

Almost bought one, so glad i went with the Pebble during its kickstarter phase, at least they were honestly trying to raise funds and keep me updated with emails and pictures of the teams trip to china to arrange for mass production. Looking forward to getting mine in Sept for less than half the ridiculous cost of the i’m watch. Shared this letter on the I’m facebook page underneath a load of customers still waiting for refunds, what a bloody joke of a company!
hotphil

I’m not sure what you’re trying to achieve. Your letter just sounds like a threatening rant. I’d hope they respond to you, but you’ve made it near-impossible for them to respond with any kind of substance.
Granted, they’ve been very very poor at every level. Communication has been their main problem. Combined with English not being their first language I can see how some of the posts made by whoever’s running their FB page differ from what they state in emails etc.
They’ve got a long way to go to improve, and they’re doing themselves no favours by not explaining simple things like they can’t just hit the “refund” button when customers request it as the length of time since the original transaction has exceeded what the bank/card issuer will allow. So they’re going down the route of having to ask customers for international banking details and having to do a transfer to them. As they’ve not explained things like that, nor explained that their processing timescales are a) way too long b) from the time they acknowledge a ticket (not the time they start work on it!) c) don’t include how long the bank transfer takes etc, customers are rightly angered.
And trying to get them to explain why the product itself is delayed so much is even harder. The product is actually quite good. Not perfect, but then no first-gen model ever is. A few bugs/improvements/usability bits to iron out, but it could be excellent.
Hopefully they’ll get better. But for every childish threatening rant they receive, and for every customer who opens 7 more tickets to ask why there is a delay in processing their first ticket, they’ll have to throw more resource at Support and less at Production and Shipping.
They’re quite good at answering the phone if anyone takes the trouble to ring them up and have a sensible conversation.
- http://twitter.com/landofjohn John McKenzie
  
  It amazes me to see that you have so much to say yet can’t see what this is set out to achieve.
  I might add that this is not the first time I have contacted the company and on every occasion beforehand been very polite, wishing them well and in the later stages asking for their feedback.
  
  I’m sure you feel it’s OK to let people buy a product only to then become testers of a product that they felt they were buying fully ready however as a site owner and someone who has a voice in making sure consumers aren’t being taken a loan of I feel it’s my job to force this to cease until I’m Watch provide some feedback.
  
  What you fail to see is that this shouldn’t be an early product, people didn’t buy a prototype or a beta watch they bought what they thought was a fully (Sony Smartwatch type)_ready device.
  
  Not to mention people waiting almost a year after payment for their product.
  
  Sorry, but this is not on and I will do my upmost to right it.
  - hotphil
    
    I don’t think you read my comment correctly. You’ve come to incorrect conclusions about my views.
    The way they’ve treated customers isn’t good.
    And no, a beta product isn’t what most customers want.
    But your letter to them isn’t the kind of thing that yields results.
    If you’re writing any complaint letter you need to specify what your issue is and exactly how the supplier can rectify the situation. Otherwise it’s just a “I’m angry and I’ll publish your name everywhere” rant. You’ve not given them anything they can constructively reply with.
    As a company, they are getting better. Some of the email exchanges and support ticket/device feedback issues I’ve logged have been dealt with promptly and quite well. Others have been awful. They’ve got a long way to go so I wish you well in your confrontational dealings with them!
    .
    - Russ g
      
      I have received mine today! I can’t warm to it so will be selling it I think. Cracking piece of kit though.
Mick1964

I nearly purchased one of these I am very pleased I changed my mind!

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ME

We ordered 2 i’m color watches as gifts to our daughter and her husband back in December 2011. We paid for them in full, plus shipping, when the company asked us to. Of course you know what happened after that. When they offered a refund, we opted for a refund. That was back in May. They haven’t processed our refund to this day. I tried sending them an email today (assistance.world@imwatch.it) but received an automated reply saying that that email address doesn’t work anymore. How your friend is faring in this whole ridiculous situation? Did he get a refund yet?
Chris Strife

I ordered my watch 2 weeks ago (i’m Color Alu) and I never recieved a confirmation email OR a tracking number. Oddly enough it came in three days ago (total of less than 2 weeks shipping). I guess its all just a gamble really for who gets the watch and who doesnt. I live in Toronto Canada
- Try Harto
  
  Im too..i bought more than 4 month but no information bout tracking and all suck things. This is joke company and lie all of us
Nelson

Hi, I have had a problem getting an I’m Watch I bought and paid 899 euros for last year August 2012. What means or recourse do I have? Please, any help would relieve this anxiety. My email is nrferreira@me.com. Thank you.
npsalvati

I have been waiting for a refund 50 days now. No response to tickets or posts on there facebook page!! Who knows what to do next???